Terms & Conditions

T's & C's

All orders placed on our website, are subject to acceptance at our discretion. If we do not accept the order, we will let you know why and refund the cancelled order promptly. 

All prices are in NZD and include GST unless otherwise stated. 

All accepted orders, will be shipped via New Zealand Post within New Zealand only (no rural address). Once dispatched, you will receive an email containing your tracking number.

We ensure that your order leaves our kitchen with sufficient packaging. Where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case by case basis, upon notification to us within 24 hours of delivery. 

All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so make sure you check your order details and address. 

Emmalou macarons last 4 days in the fridge, in the packaging they arrive in or an air tight container of your choice.

You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business. If you wish to purchase goods for the purposes of trade or business, please contact us. 

You authorise us, or our agents, to access, collect retain and use any information about you obtained from your access to this website for purposes of: marketing, providing products on our website and contacting you about your order. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held.